MyRodeo app
Account and data deletion
This page explains how MyRodeo users can delete their account and request deletion of associated personal data.
Delete your account in the app
Open the MyRodeo app and go to Profile > General Settings > Delete Account. Confirm the deletion request when prompted. This action removes access to your account and starts account deletion processing.
Request deletion without the app
If you cannot access the app, email support@rodeo.my from the email address linked to your account. Include your full name and the phone number or email address registered with MyRodeo so our team can verify the request.
Delete some of your data without deleting your account
To delete specific data (for example, uploaded photos, vehicle details, bank details or location history) while keeping your MyRodeo account, email support@rodeo.my from the email address linked to your account with the subject "Data deletion request". Include your full name, the phone number or email address registered with MyRodeo, and the data you want deleted. Data we must keep for the reasons listed below will be retained.
Data we delete
- Profile details associated with your MyRodeo account
- Login credentials and account access
- App account information connected to your phone number or email address
- Personal data that is no longer required for the purposes listed below
Data we may retain
Some information may be retained only where necessary for legitimate business, legal, or security reasons, including:
- Legal, regulatory, tax, accounting, or audit obligations
- Payment, payout, campaign, and fraud-prevention records
- Dispute resolution, safety, security, and abuse-prevention requirements
- Aggregated or anonymized information that no longer identifies you
Processing time
Account and data deletion requests are reviewed and processed within 30 days after we receive and verify the request. We may contact you if we need additional information to verify account ownership.